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Returned Terms

If customer who has received the goods and found to be inconsistent with the order or damages caused during the shipment and apply for return, must notify the Company within 3 days after receiving the goods. The Company will be responsible for arranging the shipping costs for returning and refilling the goods. (Hong Kong local customers only)


  • Products have been opened or used.
  • Product packaging did not stay intact and has been damaged, damaged or incomplete.
  • Product is a reduced price or special item.
  • Damaged product due to customer's negligence.



  • If the product can not be delivered to the customer specified address and returned to the Company. The Company will only refund product prices after deducting shipping fees and other related costs, including administrative fees.
  • In addition, products that can not be delivered will no longer be delivered, and the order will be considered as an order canceled by the customer.
  • The Company reserves the right to amend this article and the conditions. In the event of any dispute, Kum Lan Moon Garden Tea House reserves the right of final decision.